Warranty
Bunn Gear One-Year Limited Warranty
This warranty covers defects in materials and workmanship in all Bunn Gear products, including equipment and accessories, purchased directly from BunnGear.com.
Coverage lasts one year from the original delivery date and applies to the original purchaser. It is nontransferable. Normal professional DJ and event use is covered when the product is assembled, operated, transported, and maintained according to Bunn Gear’s instructions.
What’s Covered
Examples of covered defects include faulty welds, misaligned factory mounting points that prevent proper assembly, and manufacturing defects in original latches, hinges, locking mechanisms, or adjustment hardware.
What’s Excluded
- Normal wear and tear, including scratches, scuffs, and finish wear from regular setup, teardown, or transport.
- Damage from drops, impacts, overloading, improper assembly, improper packing or transport, inadequate maintenance, or exposure to rain or moisture.
- Damage caused by modifications, unauthorized repairs, or incompatible accessories.
- Third-party equipment used with Bunn Gear products, including DJ controllers, mixers, laptops, and lighting fixtures.
If your order arrives damaged, defective, or missing parts, contact us as soon as possible. Keep the packaging and include photos of any damage to the product and shipping carton.
How to File a Claim
Email contact@bunngear.com with your order number or proof of purchase, the product name, a description of the issue, and clear photos or a short video showing the problem. Submit manufacturing defect claims within the one-year coverage period.
Please wait for return instructions before shipping any item. We may ask you to return the affected part or product for inspection. If a return is required, we’ll confirm packaging instructions and who pays for shipping before you send it.
How We Resolve Covered Claims
For approved claims, Bunn Gear will repair the affected product or replace the defective part or product at no charge for parts or labor. If repair or replacement is unavailable, Bunn Gear will refund the purchase price of the affected product.
This warranty is separate from Bunn Gear’s Return, Refund & Cancellation Policy. It gives you specific legal rights, and you may have other rights that vary by state or jurisdiction.